FAQs
We sell digital products only: game keys/activation codes and gift card codes. Our catalog includes games and content for PC, PlayStation 3/4/5, Nintendo, and Xbox, as well as popular gift cards (for example PSN and Xbox gift cards). Because everything is digital, there’s no physical shipping—your code is delivered electronically after checkout.
No. This store is not a marketplace. Customers can only buy products from our catalog. We do not support customer-to-customer listings, trading, or selling.
No. All items are digital (keys, activation codes, or gift card codes). You will receive your code by email after your order is completed, so there’s no waiting for delivery trucks, packaging, or customs.
Compatibility details—such as platform (PC/PlayStation/Nintendo/Xbox), region restrictions (if any), and activation requirements—are shown on each product page. Before purchasing, double-check that you’re buying for the correct platform and that any noted region limitations match your account/console region.
It depends on the product you choose. Each product page clearly states whether the item is a base game, DLC/add-on, in-game content, or a gift card. If you’re buying DLC, make sure you already own the base game and that the DLC matches your game’s region and edition requirements.
Yes. Since delivery is digital, you can purchase a key or gift card and then share the code with the recipient. For the smoothest experience, make sure you buy the correct platform and region for the person you’re gifting to.
We accept credit card payments. During checkout, enter your card details and follow the on-screen steps to complete the transaction.
Yes. We take payment security seriously and use industry-standard security practices to help protect your transaction. For your safety, always ensure you’re checking out on the correct website address and never share your payment details over email.
A decline can happen for several common reasons, such as insufficient funds, incorrect card details (number, expiry date, CVV), or bank security checks. Try verifying your details and attempting the payment again. If the issue continues, contact your bank/card issuer first, then reach out to our support team with your order attempt details.
For security reasons, we do not ask customers to send card details via email or messages. Card handling is performed through secure checkout flows designed to minimize risk. If you have concerns about a payment attempt, contact support and include any relevant order reference information.
Yes. After a successful purchase, you’ll receive an order confirmation by email. This confirmation is useful for tracking delivery and contacting support if you need help later.
If you notice an order you didn’t place or any suspicious activity, contact our support team immediately via email or the contact form. Also consider updating your email password and checking with your card issuer for additional steps.
After your purchase is successfully completed, your digital key or gift card code is sent to the email address you used at checkout. Delivery is electronic—no physical shipment.
Most orders are delivered shortly after payment confirmation. In some cases, delivery may take longer due to additional processing or email delays. If you don’t see your code within a reasonable time, check your spam/junk folder and verify your email address is correct.
Your code is delivered to your email inbox. Search for our order confirmation email and look for the section containing the key/activation code/gift card code. If you can’t find it, check spam/junk and any “Promotions” tabs your email provider may use.
Contact support as soon as possible via email or the contact form. Provide your order details (such as name and order reference, if available) and the correct email address. The faster you reach out, the easier it is to help before the code is accessed.
Try the following steps first:
- Check spam/junk, Promotions, and filtered folders
- Confirm the email address used at checkout
- Wait a short period and refresh your inbox
If it still hasn’t arrived, contact support via email or the contact form so we can assist.
Yes. Just make sure each product matches your intended platform and region. Platform and activation instructions are listed on each product page to help you choose correctly.
Many customers prefer using an account for smoother order tracking and faster repeat purchases, but requirements can vary depending on checkout flow. If an account is offered, we recommend using one so you can easily manage your orders and contact details.
Use the “Forgot password” option on the login screen (if available). You’ll receive instructions by email to reset your password. If you don’t receive the reset email, check spam/junk folders and confirm you’re using the correct email address.
Common fixes include:
- Ensure you’re using the same email address you registered with
- Double-check for typos and keyboard layout issues
- Try resetting your password
- Disable browser extensions that may interfere with login
If the problem continues, contact support via email or the contact form.
If you need to change the email tied to your account or orders, contact support. For your security, we may ask for verification details to ensure we’re updating the correct account.
Add our support/sales email to your contacts and whitelist it in your email provider settings. Also keep an eye on spam/junk folders—digital delivery emails can sometimes be filtered.
Activation steps and requirements are provided on each product page. This includes platform-specific instructions (PC, PlayStation 3/4/5, Nintendo, Xbox), any region notes, and whether the item is a game key, add-on, or gift card.
PC keys typically require redeeming through the appropriate game launcher or account associated with the product. The exact steps depend on the title and edition. Always follow the activation instructions listed on the product page to avoid redeeming in the wrong place.
Console redemptions generally happen through your console’s store/redeem menu or the associated account website/app. Because steps can differ by generation (PS3 vs PS5, different Xbox consoles), follow the product page instructions carefully for the correct workflow.
Nintendo codes are usually redeemed through the Nintendo eShop on the console or within the relevant account settings. Since redemption menus can vary by device and region, rely on the instructions shown on the product page for the item you purchased.
Gift cards add wallet balance or store credit to the specified brand/account. Once redeemed, the funds typically can’t be transferred to another account. Make sure the gift card brand and region match your account to avoid redemption errors.
Check the product title and description on the product page. It will specify what’s included and whether a base game is required. When in doubt, choose the exact platform and edition you need before checkout—digital codes are specific and must match your target account/console.
First, copy/paste the code directly from the email to avoid mistakes. If typing manually, watch for similar characters (0 vs O, 1 vs I). Also confirm you’re redeeming on the correct platform and in the correct redemption field. If it still fails, contact support with a screenshot of the error (if possible) and your order details.
Double-check you’re logged into the correct account on your device (it’s easy to redeem on a secondary profile by mistake). Also confirm no one else has access to your email. If you’re sure it wasn’t redeemed by you, contact support immediately via email or the contact form and include the exact error message and your order information.
Try these steps:
- Restart your console/PC and re-check your library/downloads
- Ensure you redeemed on the same account you’re checking
- For DLC, confirm you own the base game and that the DLC matches the game’s region/edition
- Check the store/library “Purchased” section and download queues
If it still doesn’t appear, contact support with your order details.
Platform/region mismatches are a common issue with digital products. Contact support as soon as possible with your order information. Whether we can help depends on the order status and whether the code has been accessed or redeemed. The faster you reach out, the better.
Start by checking spam/junk folders and verifying the email address used at checkout. If you still can’t find it, contact support via email or the contact form. Include your name, the email used at checkout, and any order confirmation details you received so we can assist quickly.
If you have any questions or run into issues, contact us via support email or the contact form. To help us resolve your request faster, include your order reference (if available), the email used for the purchase, and a clear description of the issue (screenshots of errors are helpful).